Return & Refund Policy

At KEPEAK, we stand behind the quality and reliability of our products. We aim to make your return and refund experience straightforward and hassle-free, in line with our commitment to customer satisfaction. This Return & Refund Policy applies to all purchases made directly through www.kepeak.com, including products in our core categories: Patio, Lawn & Garden, Tools, Energy & Power, Home Essentials, and Home Security. It does not apply to purchases made through third-party retailers, distributors, or bulk/corporate orders, which are subject to the respective seller’s policies.

1. 30-Day Money-Back Guarantee

You may return any undamaged, unused KEPEAK product in its original condition, with all original packaging, accessories, and user manuals intact, within 30 days of delivery for a full refund (excluding original shipping costs) or exchange. This 30-day window starts from the date the product is delivered to your specified address, not the date of purchase. Returns that do not meet these conditions may be rejected or subject to a restocking fee (up to 20% of the product price) at KEPEAK’s discretion[2].
Note: Bulk orders (10 or more units of the same product) are not eligible for the 30-day money-back guarantee and cannot be returned for a refund unless the products are defective.

2. Eligibility for Returns & Refunds

Eligible Returns

Returns will be accepted if they meet all of the following criteria:
  • Submitted within 30 days of delivery.
  • Product is unused, undamaged, and in its original condition (no scratches, dents, or signs of wear).
  • All original packaging, accessories, user manuals, and free gifts (if applicable) are included.
  • Proof of purchase (order number, invoice, or receipt) is provided.
  • Product is not listed in the “Non-Returnable Items” section below.

Non-Returnable Items

The following items are not eligible for return or refund, even within the 30-day window:
  • Used, damaged, or modified products (including products with signs of wear from normal use).
  • Personalized or custom-made products (made to your specific specifications).
  • Clearance, final sale, or discounted items marked as “Non-Returnable” on the product page.
  • Consumable items (e.g., replacement parts, batteries, gardening supplies that have been opened or used).
  • Products returned without all original packaging, accessories, or proof of purchase.
  • Products damaged due to improper use, neglect, accident, or unauthorized repair/modification.

3. How to Initiate a Return

To start a return, please follow these simple steps—we aim to make the process as seamless as possible:
  1. Contact our customer support team via email at kepeak@shturl.cc/r with the subject line “Return Request.” Include your order number, product name/model, and the reason for your return (e.g., “unwanted item,” “defective product”).
  2. Our support team will review your request within 24 business hours and provide you with a Return Authorization (RA) number and detailed return instructions, including the designated return address.
  3. Package the product securely, include the RA number on the outside of the package, and ship the item back to us using a trackable shipping method. Please retain your tracking number for reference.
  4. Once we receive and inspect the returned item (typically 3–5 business days after delivery to our warehouse), we will process your refund or exchange within 5–7 business days.
Important: Returns sent without a valid RA number will not be accepted or processed. We are not responsible for lost or damaged packages during return shipping—please ensure you use a trackable carrier.

4. Return Shipping Costs

  • Non-Quality Related Returns: The customer is responsible for all return shipping costs. Original shipping costs are non-refundable, even if the product is returned within the 30-day window[5].
  • Quality Related Returns (Defective/Wrong Items): If the product is defective, damaged during shipping, or we sent the wrong item, KEPEAK will cover all return shipping costs. We will provide a prepaid shipping label upon approval of your return request, or reimburse you for reasonable shipping costs (please retain your shipping receipt for reimbursement).

5. Refund Processing

Refunds will be issued to the original payment method used for the purchase (e.g., credit card, PayPal) within 5–7 business days after we inspect and approve the returned item. The time it takes for the refund to appear in your account may vary depending on your bank or payment provider (typically 3–10 business days).
For promotional orders (e.g., “buy one, get one,” “spend-and-save”), both the main item and any free/discounted items must be returned together to receive a full refund. If only the main item is returned, the MSRP of the free/discounted item will be deducted from the refund amount.
Partial refunds may be offered for items that are returned in non-original condition (e.g., missing accessories, minor damage) at KEPEAK’s discretion.

6. Warranty & Defective Products

All KEPEAK products come with a standard 1-year limited warranty against manufacturing defects in materials and workmanship, starting from the date of purchase. This warranty covers repair, replacement, or partial refund (based on product usage time) for defective products, but does not cover damage from improper use, neglect, or unauthorized modification.
To claim a warranty, please contact our customer support team with your order number, product details, and proof of the defect (e.g., photos, description of the issue). We may require you to return the defective product for inspection, and we will cover return shipping costs for valid warranty claims. Replacements will be covered by the remaining warranty period of the original product or 3 months from the date of replacement, whichever is longer.

7. Order Cancellations

You may cancel an order within 1 hour of purchase if it has not yet been processed or shipped. To cancel an order, contact our customer support team immediately with your order number. If the order has already been processed or shipped, you will need to follow the return process outlined above once you receive the product.
If KEPEAK cancels an order due to stock unavailability, shipping restrictions, or other reasons beyond your control, we will issue a full refund (including original shipping costs) within 5–7 business days.

8. International Returns

International returns follow the same eligibility criteria as domestic returns. Customers are responsible for all international return shipping costs, customs duties, and taxes, unless the return is due to a defective or wrong item (in which case KEPEAK will cover reasonable return shipping costs). KEPEAK is not responsible for delays or additional fees caused by customs clearance for international returns.
Warranty service is restricted to the country of purchase; cross-regional warranty claims may be subject to additional fees or may not be available for certain products.

9. Policy Updates

KEPEAK reserves the right to update or modify this Return & Refund Policy at any time. Any changes will be posted on this page with an updated effective date. Your continued use of our website and services after the effective date of the updated policy constitutes your acceptance of the changes.

10. Contact Us

If you have any questions, concerns, or need assistance with a return or refund, please contact our customer support team at:
Email: kepeak@hotmail.com
We will respond to your inquiry within 24 business hours and assist you with the return or refund process.